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Terms and Conditions

  • Orders placed online are processed daily from Monday to Friday with an order confirmation sent within 3 working days.
  • Merchandise is non-refundable and is not for re-sale or other commercial purposes.
  • For missing items, defaults or damages (excluding man-made and shipping damages), please call 35280138 or email vizon@cog.com.hk for our customer service to follow up.
  • Orders placed on Saturday, Sunday or public holidays will be processed the following business day.
  • Office self pickup is available between 9:00 am to 6:00 pm on working days. For special delivery, please contact our customer service in advance. We will try our best to accommodate your request.
  • Delivery may be delayed if a typhoon signal No.8 or above is raised or a black rainstorm warning is in effect. In this event, we will contact you by phone or e-mail the following business day to rearrange another delivery time.
  • All product shots, images and videos are owned by Moon Sci-Lab Limited. Business use without consent is strictly forbidden.
  • Product images are for reference only. Colours and textures may vary on different devices. 
  • For any disputes, Moon Sci-Lab Limited reserves the right for final decision.