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Hong Kong customers may select from the following delivery methods:

• Direct delivery to office / residential address (via SF Express)

• Pickup from SF Service Center

• Pickup at SF station

• Self-collection in-store – DNA STORE (Shop 232, Level 2, Miraplace 1, 132 Nathan Road, Tsim Sha Tsui, Kowloon)

• Office Self-collection – Room 309, Wing On Plaza, 62 Mody Road, Tsim Sha Tsui East, Kowloon


• After the payment is completed, the system will delivery your product within 3 working days (excluding Saturdays, Sundays and public holidays) according to selected delivery address and submit payment time.

• Due to size and weight, Sneeze Guards must be paid via freight collect. Please contact customer service for details.

• For self-collection orders, customers are advised to pick up within 14 days from the day goods arrive in store. Overdue might cause disposal to product and will not be refunded.

• If the address filled in by the customer is different from the actual delivery address, which causes delay to delivery or return of products, shipping fee will not be refunded. Resending of goods will be paid in the form of freight collect.

• VIZON Health Protection will not be able to refund if goods are unfortunately damaged or lost in transit. Please select delivery method carefully if your order contains glassware or other easily damaged items.

• In case of any disputes, VIZON Health Protection reserves the right of final decision.

** For delivery outside Hong Kong, please contact our customer service via email vizon@cog.com.hk or by phone (852) 35280138.